ArkDesk Ops uses AI-powered triage to fix EV charger issues remotely — and when a tech is needed, they arrive with full context, the right parts, and a diagnosis already done.
ArkDesk replaces your manual triage process with an AI engine that diagnoses, attempts remote fixes, and only dispatches when truly needed.
A charger goes down. OCPP error, connectivity loss, payment fault — whatever it is, ArkDesk catches it instantly via your existing monitoring.
Our engine analyzes the error, checks station history, and runs the right playbook. 73% of issues are fixed remotely via OCPP commands — no truck roll needed.
When a tech IS needed, they get a full brief: diagnosis, station history, parts list, and repair steps. No more showing up blind.
Built for CPOs, property managers, and fleet operators who are tired of reactive maintenance.
Automatically classifies severity, identifies root cause, and routes to the right queue. Analyzes OCPP logs, error codes, and station history in seconds.
Pre-built playbooks for common charger issues. Send OCPP reset commands, clear faults, and restart sessions — all without dispatching a tech.
When a truck roll is needed, techs arrive with a full context brief, pre-staged parts, and step-by-step repair instructions. No return trips.
Track MTTR, uptime, SLA compliance, truck roll rates, and cost savings — all in real time. Export reports for stakeholders.
Works with any OCPP 1.6/2.0 charger. Plug into your existing CSMS — no hardware changes required.
Get alerts where your team already works. Bi-directional sync with Zendesk, Slack notifications, and email intake for tickets.
One avoided truck roll covers your monthly cost. Most networks see ROI in the first week.
Enterprise (250+ ports) — Contact us for custom pricing
Plug in your numbers and see exactly what charger downtime costs your network — and how much you'd save with ArkDesk.
Try the Free Calculator →No signup required. Takes 30 seconds.
Watch a 3-minute walkthrough of ArkDesk handling a real charger fault — from alert to resolution, with no truck roll.
Request a Live Demo →No credit card. No commitment. See the ROI for yourself.