ArkDesk Ops is the multi-category triage platform for field service teams managing EV charging, solar, HVAC, plumbing, electrical, IT, and facilities — all from a single dashboard.
ServiceTitan for HVAC, a separate platform for EV, Zendesk for IT, spreadsheets for everything else. Each with its own login, billing, and data silo.
Manual classification takes 8-12 minutes per ticket. Mis-routes cause 40% longer resolution times and frustrated customers.
No unified view across service lines. Reporting means exporting from 5 tools and stitching together spreadsheets.
The average mid-market operator spends $47K annually on overlapping licenses, duplicate integrations, and manual data entry.
Automatically classify tickets by category, severity, and playbook in under 2 seconds with 96% confidence. No more manual sorting.
Real-time tracking with per-category response and resolution targets. Automatic escalation chains when SLAs are at risk.
One view across all 8 service categories. See what's open, what's breaching SLA, and who's working on what — instantly.
Step-by-step resolution guides for every category. DCFC error resets, inverter diagnostics, HVAC comfort remediation, and more.
Self-service portal where your customers submit tickets, track status, and browse your knowledge base. White-label ready.
Slack, PagerDuty, Salesforce, OCPP, BACnet, Jira, and more. Webhook-driven with real-time event delivery.
Your brand, your colors, your domain. Full customization so your customers see your company, not ours.
Field technicians get a mobile interface with ticket management, quick actions, and activity feeds — built for the truck.
Multi-tenant isolation with org-scoped row-level security, 4-tier RBAC, category-level permissions, and audit logging.
Via customer portal, email, OCPP webhook, monitoring alert, or manual entry. Every channel feeds the same inbox.
Our AI engine identifies the category, assigns severity, selects the right playbook, and routes to the best available agent — in under 2 seconds.
The agent follows the step-by-step playbook with SLA countdown, escalation triggers, and all the context they need in one screen.
Real-time status updates on the customer portal. Resolution logged, metrics tracked, knowledge base auto-updated.
Join the operators who are ditching tool sprawl for a single, AI-powered triage platform. Free to start, no credit card required.
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